Delete Your Account

This page explains how to permanently delete your Guidera account and the personal data associated with it. It is intended to meet Apple App Store account-deletion requirements and to give you clear information about what happens to your data under applicable privacy laws.

You can delete your account at any time, regardless of how you signed up. Guidera accounts may be created or accessed with Sign in with Apple, Google, Facebook, or a phone number (one-time code). You do not need to keep the Guidera app installed to request deletion. Account deletion is governed by this page together with our Privacy Policy and Terms of Service.

1. How to Delete Your Account

1.1 Delete in the App (Recommended)

The fastest way to delete your account is directly in the Guidera iOS app:

1. Open the Guidera app and sign in with the account you want to delete.
2. Go to Settings.
3. Tap Account, then Delete Account.
4. Review the confirmation prompt and confirm. Your account is then scheduled for permanent deletion.

1.2 Request Deletion Without the App

If you cannot access the app or your account, email us at privacy@guidera.one with the subject line "Delete My Account." Include enough information for us to locate your account, such as:

• The email address on your Guidera account (including an Apple Hide My Email relay address, if you used one)
• The phone number you used to sign in, if you registered with a phone number
• Which sign-in method you used (Apple, Google, Facebook, or phone number)

To protect your account, we may ask you to verify your identity before processing the request (for example, by confirming account details, responding from a registered email, or verifying a phone number on file). We will confirm receipt and complete deletion within thirty (30) days of a verified request, or sooner where required by applicable law.

1.3 Who May Request Deletion

Only the account holder (or a person legally authorized to act on their behalf, such as a parent or guardian where required by law, or an authorized agent under applicable privacy law) may request deletion. We will not process deletion requests from unverified third parties.

2. What Gets Deleted

When your account is deleted, we permanently delete or irreversibly anonymize the personal data linked to that account, including:

• Your account and profile (name, email, phone number if provided, profile photo, preferences)
• Authentication identifiers we hold for Sign in with Apple, Google, Facebook, and phone-number sign-in
• Your trips, itineraries, AI Trip Snapshots, Journey Briefings, and Smart Trip plans
• Your AI chat history and other AI-generated content tied to your account
• Your travel journal entries and photos stored in Guidera
• Your expenses, scanned receipts, and related cost-splitting data
• Your reviews, community posts, messages, and Local Guide profile (if any)
• Your free-feature usage records and in-app preference settings
• Device and push-notification tokens associated with your account, where stored by Guidera

After deletion, you will need to create a new account to use personalized features again. You can still browse travel deals and destinations on Guidera without an account.

3. What May Be Retained

We may retain a limited amount of information where required by law or for legitimate business purposes that cannot reasonably be fulfilled by deletion. Examples include:

• Records needed for tax, accounting, or financial reporting
• Information retained to prevent fraud, abuse, or security incidents, or to investigate violations of our Terms
• Information needed to resolve disputes, enforce our agreements, or respond to lawful requests from authorities
• Transaction or entitlement records related to App Store purchases that Apple or our subscription provider requires us to keep in anonymized or limited form
• Aggregated or de-identified analytics that can no longer reasonably identify you

Any retained data is kept only as long as necessary for the purpose that requires retention, and is otherwise deleted or anonymized. For full details, see our Privacy Policy (including the Data Retention section).

4. Deletion Timeline and Effect

4.1 When Deletion Happens

When you confirm deletion in the app, or when we verify an email deletion request, we begin the deletion process. We delete or anonymize your personal information within thirty (30) days, except where limited retention is required as described in Section 3.

During processing, your account access is disabled. You should not expect to recover the account or its contents once deletion has been confirmed.

4.2 Deletion Is Permanent

Account deletion cannot be undone. Once completed, your personal data cannot be restored from Guidera's systems. If you only want to stop using Guidera temporarily, sign out or uninstall the app instead of deleting your account.

4.3 Backups and Residual Copies

Like most online services, Guidera may maintain encrypted backups for disaster recovery. Residual copies of deleted information in backups are isolated from active use and are overwritten or purged on our normal backup rotation schedule. They are not restored into production systems except as needed for system recovery, and are not used to continue providing your account.

5. Sign-In Methods (Apple, Google, Facebook, Phone)

Guidera accounts are created and accessed through our authentication provider, Clerk, using one of the following entry points. Deleting your Guidera account removes the Guidera account and the personal data we (and Clerk, on our behalf) hold for that account. It does not delete your underlying Apple, Google, or Facebook account, and it does not change your phone number with your mobile carrier.

5.1 Sign in with Apple

If you signed in with Apple, we may receive a unique Apple user identifier and the name and email address you authorize Apple to share (which may be a private "Hide My Email" relay address). Deleting Guidera does not by itself revoke the Sign in with Apple connection in Apple's systems. To also stop sharing your Apple ID with Guidera, go to Settings > your name > Sign in with Apple on your iOS device, select Guidera, and choose to stop using Apple ID with that app.

5.2 Google

If you signed in with Google, we may receive a unique Google account identifier and the name and email address you authorize Google to share. Deleting Guidera does not delete your Google Account. To revoke Guidera's access in Google's systems as well, visit your Google Account's Third-party access / Apps with access to your account settings and remove Guidera.

5.3 Facebook

If you signed in with Facebook, we may receive a unique Facebook user identifier and the name, email, and basic profile information you authorize Facebook to share. Deleting Guidera does not delete your Facebook account. To also remove Guidera's access in Facebook's settings, open the Facebook app or facebook.com/settings?tab=applications, find Guidera under Apps and Websites, and remove it.

5.4 Phone Number

If you signed in with a phone number, we (via Clerk) store the phone number used for authentication and may send one-time verification codes by SMS to complete sign-in. When your Guidera account is deleted, we delete or anonymize that phone number from your Guidera account records and stop using it for Guidera authentication. We do not control SMS messages already delivered to your device, and your carrier may retain message metadata under its own policies. After deletion, that phone number can be used again only if you create a new Guidera account.

6. Other Third-Party Processors

In addition to Clerk and the sign-in providers above, Guidera uses trusted service providers to operate the Service. When we delete your account, we also delete or instruct deletion of personal data held by these processors where they process data on our behalf, subject to their technical capabilities and any legal retention obligations:

• Clerk — authentication, sessions, and account identity for Apple, Google, Facebook, and phone-number sign-in
• RevenueCat and the Apple App Store — subscription status and purchase entitlements (Apple may retain purchase records under its own policies)
• Mixpanel — product analytics
• Sentry — crash and performance diagnostics
• Entrust / Onfido — identity verification for Local Guide applicants (ID documents are processed by the verification provider; we do not store copies of government ID images)

7. Subscriptions and Billing

Guidera Pro is an auto-renewable subscription purchased through the Apple App Store and billed to your Apple ID. Deleting your Guidera account does not cancel your subscription or stop Apple from charging renewals.

To cancel or manage Guidera Pro:

1. Open the Settings app on your iOS device.
2. Tap your name, then Subscriptions.
3. Select Guidera Pro (or Guidera) and turn off auto-renewal or cancel the subscription.

You can also manage subscriptions at apps.apple.com/account/subscriptions. Refund requests for App Store purchases are handled by Apple under Apple's policies. See our Terms of Service and Pricing page for subscription terms.

8. Shared Content and Other Users

If you collaborated on trips, posted reviews or community content, or interacted with Local Guides, deletion of your account removes or anonymizes content attributable to you where practicable. Content that was shared with other users may already have been viewed or copied by them; Guidera cannot delete copies stored on other users' devices. Where another traveler still has access to a shared trip, your identity may appear as removed or anonymized rather than as your former profile.

9. Exporting Your Data Before Deletion

If you want a copy of your personal data before you delete your account, contact us at privacy@guidera.one with the subject line "Data Export Request." We will respond to verifiable requests within thirty (30) days (or within the timeframe required by applicable law, including GDPR where it applies). Request your export before confirming account deletion, because deleted data generally cannot be recovered.

10. Your Privacy Rights

Depending on where you live, you may have additional rights to access, correct, delete, or obtain a copy of your personal information, or to object to or restrict certain processing. California residents and individuals in the EEA/UK have specific rights described in our Privacy Policy. Exercising the right to deletion through this page or the in-app flow is one way to submit a deletion request.

We will not discriminate against you for exercising privacy rights. We may decline a request only where permitted or required by law (for example, if we cannot verify your identity, or if retention is legally required).

11. Contact Us

If you have questions about account deletion, data retention, or this page, contact us at:

Guidera
Email: privacy@guidera.one
Website: https://guidera.one/delete-account

For GDPR-related inquiries, you may also contact dpo@guidera.one.